Workshops combine training, development, team-building, communication, motivation and planning. Participation and involvement of staff increase the sense of ownership and empowerment, and facilitate the development of organisations and individuals. Workshops are effective in managing change and achieving improvement, especially the creation of initiatives, plans, processes and actions to achieve particular business and organisational aims. Workshops are also great for breaking down barriers, improving communications inside and outside of departments, and integrating staff after acquisition or merger. Workshops are particularly effective for developing client relationship management. The best and most constructive motivational team-building format is a workshop, or better still series of workshops, focusing on the people’s key priorities and personal responsibilities/interest areas, which hopefully will strongly overlap with business and departmental aims too.

We at Triple A Learning design the final format in close consultation with the business lines involved to ensure the optimal results. Typically the following steps apply:

• Define the overall purpose or need
• Assess current situation by interviewing or pre-course questionnaires with parties involved
• Review the parameters—both resources and barriers (time constraints, logistics of the planned location etc).
• Create a theme or central message
• Define the overall objectives
• Design the workshop structure, develop specific segments, select media support and define evaluation criteria.
• Delivery, evaluation and adjustments for future initiatives
• Post- works for all participants to maximize practical application
• Follow up sessions to ensure change as an ongoing process going forward